Frequently Asked Questions

We currently deliver to a wide range of suburbs across Melbourne. A full list of serviced postcodes is displayed on our Servicable Postcode Page
Delivery charges are currently Flat $6 on all orders. Shipping costs will be displayed at checkout.
If your delivery is delayed or missing, please contact our support team at sales.aus@greenboxx.com.au and we’ll resolve it promptly.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Yes, if you opt for a subscription plan, payments will be processed automatically at your chosen interval. You can manage or cancel your subscription at any time from your account.
Yes. We use trusted, encrypted payment gateways to ensure your transaction is 100% secure and your data is protected at all times.

We offer returns or refunds for valid concerns such as missing items, spoiled produce
Requests must be submitted within 24 hours of delivery with a video proof of unboxing the package.
Simply email us at sales.aus@greenboxx.com.au with your order number, a brief explanation, and a video proof of unboxing the package. Our team will review and respond within 1–2 business days.

Green BoxX is a fresh produce subscription and delivery service that brings seasonal, farm-fresh fruits and vegetables directly to your doorstep.
Unlike traditional retailers, we rescue high-quality produce that may be cosmetically imperfect but is perfectly edible.
Our boxes are customizable, more affordable, and delivered with sustainability and convenience in mind.
Yes! We work closely with local farmers to source fresh produce, helping support small-scale agriculture and fair pricing.

Shipping & Delivery